Ashley Thomas
About Ashley Thomas
Ashley Thomas is a Customer Success Manager with a background in Public Relations and significant experience in the non-profit sector. She has held various roles in customer relationship management and event planning, and she possesses expertise in SQL for data management.
Current Role at Hostfully
Ashley Thomas currently serves as a Customer Success Manager at Hostfully, a position she has held since 2022. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive experience in customer relationship management. Her background in the non-profit sector provides her with a unique perspective on customer engagement and retention strategies.
Education and Expertise
Ashley Thomas earned a Bachelor of Science degree in Public Relations, Advertising, and Applied Communication from Missouri State University, where she studied from 2005 to 2008. Her academic background equips her with skills in communication and public relations, which are essential in her current role. Additionally, she possesses expertise in SQL, enhancing her ability to manage customer data and analytics effectively.
Professional Background
Ashley Thomas has a diverse professional background with significant experience in various roles. She worked at Missouri State University as the Assistant Director of Annual Funds from 2009 to 2011 and later served as the Assistant Director of Advancement at Missouri Military Academy from 2011 to 2012. She spent six years at Ruffalo Noel Levitz, where she held multiple positions, including Project Manager, Campaign Specialist, and Senior Campaign Specialist, from 2012 to 2022.
Experience in the Non-Profit Sector
Ashley Thomas has significant experience in the non-profit sector, which informs her approach to customer success. This background allows her to understand the unique challenges and opportunities within non-profit organizations, enhancing her ability to develop effective customer relationship strategies. Her experience contributes to her effectiveness in managing customer success initiatives.
Event Planning Skills
Ashley Thomas has a strong background in event planning, which complements her role in customer success. Her skills in organizing and executing events enhance client engagement strategies, allowing her to create meaningful interactions with customers. This expertise is particularly valuable in fostering relationships and ensuring customer satisfaction.