Eduardo Lainez
About Eduardo Lainez
Eduardo Lainez is a Customer Success Manager with a background in customer support and onboarding. He has held various roles in companies such as Hostaway and Washify Services LLC, and he holds a Bachelor of Arts in Graphic Design from Universidad Privada de San Pedro Sula.
Current Role at Hostfully
Eduardo Lainez serves as a Customer Success Manager at Hostfully, a position he has held since 2024. In this role, he focuses on ensuring customer satisfaction and fostering strong relationships with clients. His responsibilities include onboarding new customers, addressing inquiries, and providing ongoing support to enhance the customer experience.
Previous Experience at Hostaway
Before joining Hostfully, Eduardo Lainez worked at Hostaway in various capacities. He started as an Onboarding Specialist from 2022 to 2023, where he facilitated the integration of new clients into the platform. He later transitioned to the role of Retention Manager from 2023 to 2024, focusing on customer retention strategies and improving client engagement.
Technical Support Background
Eduardo Lainez gained valuable experience as a Technical Support professional at Washify Services LLC from 2021 to 2022. His role involved troubleshooting technical issues and providing solutions to enhance user experience. This position helped him develop strong problem-solving skills and a customer-oriented approach.
Leadership Experience at STARTEK
Eduardo Lainez worked at STARTEK as a Service Team Lead from 2015 to 2019. In this role, he managed a team responsible for delivering customer service and support. His leadership experience contributed to his understanding of team dynamics and effective communication in a customer service environment.
Educational Background
Eduardo Lainez studied at Universidad Privada de San Pedro Sula - USAP, where he earned a Bachelor of Arts degree in Diseño gráfico. His education provided him with a foundation in design principles and creative problem-solving, which he applies in his professional roles.