Rhiana Jones
About Rhiana Jones
Rhiana Jones serves as the Director of Onboarding at Hostfully, bringing over a decade of experience in optimizing onboarding processes and enhancing customer satisfaction. She has held various roles in customer service and project management across several companies, including Ingram Micro Commerce & Fulfillment and Stitch Labs.
Current Role at Hostfully
Rhiana Jones serves as the Director of Onboarding at Hostfully, a position she has held since 2020. In this role, she is responsible for optimizing the onboarding processes for new clients, ensuring they achieve value from the company's services efficiently. Her focus on enhancing customer satisfaction and retention is evident in her strategic approach to onboarding.
Previous Experience in Project Management
Before joining Hostfully, Rhiana Jones accumulated extensive experience in project management. She worked at Ingram Micro Commerce & Fulfillment as an Implementation and Onboarding Project Manager from 2016 to 2018. Additionally, she held the role of Customer Service Manager at Ingram Micro from 2011 to 2017. Her background includes successfully leading complex projects, developing plans, defining scope, and managing budgets.
Educational Background
Rhiana Jones earned a Bachelor of Arts in Business/Corporate Communications from California State University, Bakersfield. This educational foundation has equipped her with the skills necessary for effective communication and project management in her professional roles.
Industry Contributions and Expertise
Rhiana Jones actively contributes to the SaaS community by sharing her knowledge and collaborating with industry professionals. With over a decade of experience in optimizing onboarding processes, she utilizes data analysis and market research to enhance customer experiences and drive growth.
Notary and Loan Signing Certification
In addition to her professional roles, Rhiana Jones is a commissioned California Notary and a certified loan signing agent. She has experience notarizing various documents, including power of attorney, wills, and estate planning documents, demonstrating her versatility and commitment to service.