Thien Nguyen
About Thien Nguyen
Thien Nguyen serves as a Tier 2 Senior Technical Support at Hostfully, where he has worked since 2020, focusing on documentation improvement and collaboration with management. He has a background in customer support and operations management, with experience at companies such as TUI and Traveloka.
Work at Hostfully
Thien Nguyen has been employed at Hostfully since 2020, serving as Tier 2 Senior Technical Support. In this role, he focuses on improving product documentation and customer support best practices. He collaborates with the Director to ensure that revenue strategies align with the company's objectives. Additionally, he plays a significant role in the recruitment process by interviewing candidates to identify suitable team members. His technical expertise includes utilizing HTML5, CSS, JavaScript, React, Redux, Node.js, Express, and SQL.
Previous Experience in Customer Support and Operations
Before joining Hostfully, Thien Nguyen worked at TUI as Operations Manager from 2018 to 2020. He also held the position of Customer Support Specialist at Traveloka for six months in 2018. His career began as a Tour Leader at Vespa Adventures, where he worked for one year from 2017 to 2018. These roles provided him with a diverse background in customer service and operational management within the travel industry.
Education and Expertise
Thien Nguyen earned a Bachelor's degree in Environmental Engineering and Management from the Industrial University of Ho Chi Minh City, where he studied from 2011 to 2015. His educational background supports his technical skills, which include developing and troubleshooting API integrations between systems. He also utilizes tools like Splunk and SQL queries to assist Tier 1 support, helping to streamline processes and reduce the engineering team's workload.