Breanna Wilson
About Breanna Wilson
Breanna Wilson is a Senior Sales Manager in Account Management with extensive experience in customer success processes. She has held various roles at Outreach and Conversica, where she significantly improved customer retention and revenue growth.
Work at Hotel Engine
Breanna Wilson currently serves as the Sr. Sales Manager, Account Management at Hotel Engine. She has been in this role since 2023. In her position, she focuses on managing client accounts and enhancing customer relationships to drive sales growth.
Experience at Outreach
Prior to her current role, Breanna worked at Outreach for two years as the Manager of Customer Success from 2021 to 2023. During her time there, she developed and refined customer success processes, methodologies, and tools. She also launched multiple customer advocacy and engagement programs and collaborated with cross-functional teams to enhance product offerings and customer journeys. Breanna achieved a 15% increase in customer retention and grew annual recurring revenue by 75%.
Career at Conversica
Breanna's experience at Conversica spanned several roles over four years. She started as an Account Manager from 2014 to 2015 and then progressed to Manager of Corporate Customer Success from 2017 to 2018. She served as Senior Manager of Customer Outcomes from 2018 to 2021 and as Sr. Manager, Renewals and Expansions for five months in 2021. Her roles involved managing customer relationships and ensuring successful outcomes for clients.
Educational Background
Breanna Wilson earned her Bachelor's Degree in Management Information Systems from Western Washington University, where she studied from 2009 to 2013. This educational background provided her with a foundation in both technology and management principles, which she has applied throughout her career.
Previous Roles and Internships
Before her roles in customer success, Breanna worked as a Business Intelligence Specialist at Whatcom Educational Credit Union-WECU® from 2013 to 2014. She also gained experience as a Sourcer Intern at Sharp Decisions in 2012. Additionally, she worked as a Customer Success Manager at Conversica from 2015 to 2017, where she focused on enhancing customer satisfaction.