Dean Reynolds
About Dean Reynolds
Dean Reynolds is a Member Support Training Coordinator at Hotel Engine, where he has worked since 2022. He has a background in hospitality, having held various roles at DoubleTree by Hilton and Sodexo, and he specializes in training programs that enhance customer service skills.
Work at Hotel Engine
Dean Reynolds currently serves as the Member Support Training Coordinator at Hotel Engine, a position he has held since 2022. In this role, he focuses on developing and implementing training programs for new member support staff. His efforts are aimed at enhancing customer service skills among team members through targeted training sessions. Prior to this role, he worked as a Member Support Associate at Hotel Engine from 2021 to 2022, where he gained valuable experience in member support operations.
Previous Experience at DoubleTree by Hilton
Dean Reynolds has extensive experience in the hospitality industry, having worked at DoubleTree by Hilton in various roles. He served as a Front Desk Supervisor from 2019 to 2021 in Denver, Colorado, where he played a key role in streamlining the onboarding process for new hires in the member support department. Before that, he worked as a Front Desk Agent from 2017 to 2019 and as a Room Service Attendant from 2016 to 2017, both in the Greater Denver Area.
Background in Food and Beverage Service
Dean Reynolds began his career in the hospitality sector as a Food and Beverage Server at Sodexo in 2015, where he worked for four months at Wellington Retirement Community. This early experience contributed to his understanding of customer service and operational efficiency in the food and beverage domain.
Education and Expertise
Dean Reynolds studied at Johnson & Wales University, where he earned a Bachelor of Science in Hotel & Lodging Management from 2015 to 2019. His educational background provides him with a solid foundation in hospitality management principles, which he applies in his current role and throughout his career.