Demetri Salvaggio
About Demetri Salvaggio
Demetri Salvaggio serves as the Senior Director of Client Operations at Hotel Engine, bringing extensive experience in customer service and operations management from previous roles at Booking.com and Grubhub. He holds a Bachelor of Business Management from Hope College and has demonstrated strong analytical and leadership skills throughout his career.
Work at Hotel Engine
Demetri Salvaggio currently serves as the Senior Director of Client Operations at Hotel Engine. He has been in this role since 2024, working remotely from Phoenix, Arizona. In this position, he is responsible for overseeing client operations, ensuring high levels of customer satisfaction, and driving operational efficiency.
Previous Experience at Booking.com
Demetri Salvaggio has extensive experience at Booking.com, where he held multiple roles from 2010 to 2019. He started as a Customer Service Executive and progressed to Senior Customer Service Executive, Team Lead Customer Service, and Senior Manager in various capacities, including CS Operations and Content Agency Accounts. His tenure at Booking.com spanned nearly a decade and included significant responsibilities in managing customer service teams and improving operational processes.
Role at Grubhub
From 2019 to 2024, Demetri Salvaggio worked as the Director of Customer Experience & Strategy at Grubhub in Phoenix, Arizona. In this role, he focused on enhancing customer experience and developing strategic initiatives to improve service delivery. His leadership contributed to driving customer satisfaction and operational success during his five years with the company.
Education and Expertise
Demetri Salvaggio holds a Bachelor of Business Management from Hope College, where he studied International Business and Business Management from 2001 to 2005. He also studied at Università degli Studi di Ferrara, focusing on International Business Management Projects. Additionally, he has pursued professional development through TSM Business School, achieving the Art of Leadership since 2014.
Analytical Skills and Leadership
Demetri Salvaggio is recognized for his analytical thinking and problem-solving abilities, which he has applied to improve processes and procedures in various roles. He has demonstrated a proven capacity to manage high-performance service teams, with experience overseeing more than 600 employees. His communication skills enable him to negotiate effectively and influence positive outcomes in organizational settings.