Grace Root
About Grace Root
Grace Root is an Enterprise Account Manager currently employed at Hotel Engine. She has extensive experience in account management and staffing, having previously worked at notable companies such as Amazon Web Services and Cvent.
Current Role at Hotel Engine
Grace Root serves as an Enterprise Account Manager at Hotel Engine, a position she has held since 2023. In this role, she focuses on managing enterprise-level accounts and developing strategies to enhance customer satisfaction and retention. Her responsibilities include identifying client needs, providing tailored solutions, and ensuring the successful implementation of services.
Previous Experience in Account Management
Prior to her current role, Grace Root worked at Cvent in various account management positions. She served as an Account Manager for Higher Education from 2020 to 2021 and as a Senior Account Manager for Higher Education from 2021 to 2022. Additionally, she held the position of Account Manager for Event Solutions from 2018 to 2020. Her experience at Cvent involved managing client relationships and driving sales growth within the higher education sector.
Background in Staffing and Recruitment
Grace Root began her career in staffing and recruitment. She worked at NVT Staffing as a Recruiter from 2013 to 2015, where she focused on sourcing and placing candidates. She then joined Beacon Hill Staffing Group as a Staffing Consultant from 2015 to 2017 and briefly served as a Senior Staffing Consultant in 2017. This experience provided her with a strong foundation in client management and recruitment strategies.
Education and Communication Studies
Grace Root studied at James Madison University, where she earned a degree in Communication. Her education has equipped her with essential skills in interpersonal communication, negotiation, and relationship management, which are critical in her roles within account management and staffing.
Experience at Amazon Web Services
Grace Root worked at Amazon Web Services (AWS) as an Enterprise Account Manager from 2022 to 2023. In this role, she was responsible for managing enterprise accounts and collaborating with clients to optimize their use of AWS services. Her time at AWS contributed to her expertise in technology solutions and enterprise-level client engagement.