Haley Hanna
About Haley Hanna
Haley Hanna serves as the Member Support Training Manager at Hotel Engine in Denver, Colorado, a position she has held since 2021. She has a background in human resources and childcare, with previous roles at Colorado State University and Gusto.
Work at Hotel Engine
Haley Hanna has been serving as the Member Support Training Manager at Hotel Engine since 2021. In this role, she is responsible for overseeing the training and development of member support staff. Her work is based in Denver, Colorado, where she has contributed to enhancing the training processes and improving member support services over the past three years.
Previous Experience in Human Resources
Before joining Hotel Engine, Haley Hanna worked at Colorado State University as a Human Resources Administrative Assistant from 2017 to 2019. In this position, she supported HR functions and contributed to administrative tasks within the department. This role provided her with valuable experience in human resources operations.
Experience in Customer Support at Gusto
Haley Hanna worked at Gusto from 2019 to 2021 as a Benefits Member Operations specialist, focusing on escalations and quality. During her two years at Gusto, she gained experience in customer support and benefits administration, which further developed her skills in managing member inquiries and ensuring service quality.
Educational Background in Business Administration
Haley Hanna studied at Colorado State University, where she earned a Bachelor of Business Administration (BBA) degree. Her studies, which took place from 2015 to 2019, focused on Marketing, Innovation and Organization Management, and Human Resource Management. This educational background has equipped her with a solid foundation in business principles.
Early Career at Colorado Athletic Club
Haley Hanna began her career at Colorado Athletic Club, where she held multiple positions. She worked as a Childcare Associate from 2014 to 2015 and later served as a Camp Counselor for three months in 2016. These early roles provided her with experience in customer service and child care, contributing to her professional development.