Jordan Mercer
About Jordan Mercer
Jordan Mercer is a Senior Sales Operations Analyst with expertise in data storytelling and process standardization. He has a background in revenue operations and sales development, having worked for companies such as ON24 and Hotel Engine, and holds a B.S. in Resource Management from Virginia Tech.
Work at Hotel Engine
Currently, Jordan Mercer serves as a Senior Sales Operations Analyst at Hotel Engine, a role he has held since 2024. In this position, he focuses on optimizing sales operations and enhancing overall efficiency within the organization. Prior to this role, he worked as a Senior Revenue Operations Reporting Analyst at Hotel Engine from 2023 to 2024, where he contributed to revenue reporting and analytics. His experience in sales operations is supported by his strong proficiency in various technologies, including Salesforce and LeanData.
Previous Experience at ON24
Jordan Mercer has extensive experience at ON24, where he held multiple roles. He started as a Sales Development Representative for Canada Enterprise, Mid-Market, and SMB in 2020, a position he maintained for seven months. He then progressed to the role of Sales Development Operations Manager from 2020 to 2022, where he managed operations within the sales development team. Most recently, he served as a Revenue Operations Manager from 2022 to 2023, focusing on revenue optimization strategies.
Education and Expertise
Jordan Mercer studied at Virginia Tech, where he earned a B.S. in Resource Management with a focus on Consumer Studies. His academic background has equipped him with a solid foundation in data analysis and resource management. He possesses expertise in data storytelling and process standardization, which are critical skills in his current and previous roles. Additionally, he is a certified Salesforce Administrator, further enhancing his capabilities in sales operations and data management.
Background in Virginia Tech
Jordan Mercer began his professional journey at Virginia Tech, where he worked as a Phonathon Caller in the Student Calling Center from 2017 to 2018. He also served as an Advancement Intern in the College of Engineering Advancement Office for five months in 2017. These roles provided him with valuable experience in communication and alumni relations, contributing to his development in sales and operations.
Achievements and Recognition
In his role at Hotel Engine, Jordan Mercer achieved recognition as the Sales Org Top Performer in Q1 2024. This acknowledgment reflects his contributions to the sales team and his ability to drive results. His commitment to maintaining data hygiene and fostering cross-functional collaboration further supports his effectiveness in sales operations.