Kristy Ng
About Kristy Ng
Kristy Ng serves as the Senior Director of Customer Retention and Lifecycle at Hotel Engine, bringing extensive experience in digital marketing and customer growth from previous roles at companies such as Udacity and Zumper.
Work at Hotel Engine
Kristy Ng currently serves as the Senior Director of Customer Retention and Lifecycle at Hotel Engine. She began her role in 2023 and has been responsible for developing strategies to enhance customer loyalty and retention. Her work focuses on optimizing customer journeys and improving lifecycle marketing initiatives to drive engagement and satisfaction.
Previous Experience in Digital Marketing
Prior to her current position, Kristy held various roles in digital marketing and customer growth. She worked at Udacity as a Digital Marketing Manager from 2012 to 2016, where she contributed to marketing strategies in Palo Alto, California. Additionally, she served as the Senior Digital Marketing Manager at Udacity from 2016 to 2018, further enhancing her expertise in the field.
Experience in SEO and Growth Marketing
Kristy has extensive experience in SEO and growth marketing. She worked at SEO.com in multiple capacities, including SEO Manager and Senior SEO Specialist, from 2010 to 2012. She also held the position of Senior Director of Growth at Zumper from 2020 to 2021 and was the Director of Lifecycle Marketing at Zumper from 2018 to 2020, focusing on customer acquisition and retention strategies.
Educational Background
Kristy Ng earned her Bachelor of Science degree in Marketing and Information Systems from the University of Utah - David Eccles School of Business. She attended the university from 2005 to 2009, acquiring foundational knowledge that supports her career in marketing and customer retention.