Kyleen Sweeney
About Kyleen Sweeney
Kyleen Sweeney serves as the Member Experience Team Lead at Hotel Engine in Denver, Colorado, where she has worked since 2021. She holds a Bachelor of Science in Commerce and Business Administration from the University of Alabama and has a diverse professional background in sales, marketing, and customer service.
Work at Hotel Engine
Kyleen Sweeney has been employed at Hotel Engine since 2021. She currently holds the position of Member Experience Team Lead, where she focuses on improving customer experience through proactive problem-solving and relationship-building skills. Her role involves leading initiatives to enhance member satisfaction and streamline processes within the organization. Prior to her current position, she served as a Member Experience Associate at Hotel Engine, contributing to the company's commitment to exceptional service.
Education and Expertise
Kyleen Sweeney studied at the University of Alabama, where she earned a Bachelor of Science in Commerce and Business Administration from 2012 to 2016. Additionally, she attended St. Thomas Aquinas High School, completing her education there from 2008 to 2012. She also studied International Business at Florence University of the Arts in 2015 for 11 months, further expanding her knowledge in the field. Her educational background supports her expertise in marketing and customer experience.
Background
Kyleen Sweeney has a diverse professional background that includes various roles in sales, marketing, and customer service. She began her career as a Marketing Intern at Gulf Building LLC from 2014 to 2015. Following this, she worked in sales and marketing at Odyssey for four months in 2014. Her experience also includes a significant tenure at Norwegian, where she served as Cabin Crew and Inflight Service Ambassador from 2016 to 2021, gaining valuable skills in customer interaction and service delivery.
Achievements
Throughout her career, Kyleen Sweeney has developed resilience and resourcefulness, particularly through her passion for travel. She has traveled extensively across five continents and visited over 30 countries, which has enhanced her adaptability and open-mindedness in professional settings. This global experience contributes to her ability to address diverse customer needs effectively and improve overall member experiences at Hotel Engine.