Molly Coates
About Molly Coates
Molly Coates serves as the Supervisor of Claims and Disputes at Hotel Engine, where she has worked since 2019. She has held various roles in customer service and support across multiple organizations, including Ibotta, Sunrun, and UC Berkeley.
Current Role at Hotel Engine
Molly Coates currently holds multiple positions at Hotel Engine. She has been working as a Member Experience representative since 2019. In 2021, she took on the role of Team Lead, where she has been responsible for guiding team operations for three years. In 2022, she advanced to the position of Supervisor of Claims and Disputes, overseeing the resolution of claims and disputes for the organization. Her experience in these roles contributes to enhancing customer satisfaction and operational efficiency.
Previous Work Experience
Molly Coates has a diverse work history prior to her current roles at Hotel Engine. She worked at Enquire as part of the Web Team for eight months in 2017-2018. Before that, she served as a Customer Service Representative at Ibotta, Inc. from 2016 to 2017 and at Sunrun from 2018 to 2019, both in Denver, Colorado. Additionally, she gained experience as a Concierge at NFC Amenity Management for three months in 2019. Her early work experience includes roles at UC Berkeley as an Assistant in the Physics Department and as an Athletic Maintenance worker.
Educational Background
Molly Coates earned her Bachelor’s Degree from the University of California, Berkeley, where she studied Social Studies, Critical Theory, and Chinese from 2012 to 2017. She also studied at Fudan University, further expanding her educational experience. Her academic background provides a foundation for her analytical and critical thinking skills, which are applicable in her professional roles.
Internship Experience
Molly Coates completed an internship at the U.S. House of Representatives in 2014, where she worked for three months in the Washington D.C. Metro Area. This experience allowed her to gain insight into governmental operations and public service. Additionally, she worked briefly at UC Berkeley in 2014 as an Assistant for the Physics Department and in 2013 as an Athletic Maintenance worker, contributing to her diverse skill set.