Nick La Medica
About Nick La Medica
Nick La Medica serves as the Director of Traveler Experience at Hotel Engine and has extensive experience in customer experience management and technical solutions architecture. He is the Founder and CEO of Lunar Orbit, LLC, and has held various roles in notable companies including lululemon Studio and Hasbro.
Current Role at Hotel Engine
Nick La Medica serves as the Director of Traveler Experience at Hotel Engine, a position he has held since 2023. In this role, he focuses on enhancing the overall experience for travelers, leveraging his expertise in customer experience strategy. His responsibilities include developing and implementing initiatives that improve customer satisfaction and engagement.
Professional Experience at Lunar Orbit, LLC
As the Founder and CEO of Lunar Orbit, LLC since 2021, Nick La Medica has been instrumental in establishing the company in Kingston, NY. His leadership has guided the company in providing innovative solutions within the travel and hospitality sector. His role encompasses strategic planning and operational oversight.
Background in Customer Experience
Nick La Medica has a strong background in customer experience, having worked in various roles that emphasize customer engagement. His previous positions include Customer Experience and Operations Manager at HappyDragons and Operations Manager at lululemon Studio. His experience spans multiple industries, showcasing his ability to adapt and implement effective customer experience strategies.
Education and Expertise
Nick La Medica studied at Marymount Manhattan College, where he earned a Bachelor of Fine Arts (BFA) in Acting and Musical Theatre from 2007 to 2010. His educational background complements his professional expertise, particularly in transforming complex customer experiences into scalable solutions. He possesses a unique blend of skills in customer experience strategy and technical solutions architecture.
Previous Work Experience
Nick La Medica has held various positions that contribute to his extensive experience in customer service and operations. He worked at lululemon Studio in multiple roles, including Senior Technical Associate and Solutions Architect. Additionally, he served as a Product Spokesperson at Hasbro and held positions at Westville Restaurant Group and Apple, further diversifying his professional portfolio.