Belma Lilic , MBA
About Belma Lilic , MBA
Belma Lilic, MBA, is the General Manager at Hotel Equities in Alpharetta, Georgia, with over 12 years of experience in hospitality management. She has a strong background in client relations and project management, having previously worked at Hyatt Regency and Holiday Inn, where she implemented successful customer and employee programs.
Current Role at Hotel Equities
Belma Lilic serves as the General Manager at Hotel Equities, a position she has held since 2015. In this role, she oversees hotel operations in Alpharetta, Georgia. Her responsibilities include managing budgets, monitoring employee performance, and ensuring the effectiveness of procedures. She contributes to achieving the company's overall goals through strategic management and operational oversight.
Previous Experience in Hospitality
Before her current position, Belma Lilic gained valuable experience in the hospitality industry. She worked as a Senior Front Desk Agent at Hyatt Regency from 2009 to 2010, where she implemented a rewards program that increased repeat customers by 20%. Additionally, she served as a Hotel Intern at Holiday Inn for four months in 2009, which provided her with foundational knowledge in hotel operations.
Educational Background
Belma Lilic holds a Master of Business Administration from Webster University, where she studied from 2013 to 2015. She also earned a Bachelor of Arts and a Bachelor of Science in Human Resources Management and Sociology from the same institution, completing her studies from 2009 to 2012. Furthermore, she attended Global Leadership College, focusing on Teaching English as a Second Language from 2013 to 2014.
Professional Achievements
Throughout her career, Belma Lilic has demonstrated a strong ability to enhance customer engagement and employee satisfaction. She developed strategies that led to a 25% increase in new customers and decreased employee turnover by 30% through the creation of employee incentives and recognition programs. Her expertise spans over 12 years in hospitality management, emphasizing her versatility in operations and client relations.
Work History Outside Hospitality
In addition to her hospitality experience, Belma Lilic worked as a Service Representative II at BMO Harris Bank from 2012 to 2014. This role allowed her to develop skills in client relations and service management, further contributing to her comprehensive understanding of business operations.