Jonathan Cedeno
About Jonathan Cedeno
Jonathan Cedeno is a Loyalty Program Manager at InterContinental Hotels Group (IHG®) in Port Saint Lucie, Florida, and has extensive experience in the hospitality industry, including roles as a Front Office Agent and Sales Manager. Fluent in both English and Spanish, he excels in communication and customer service, contributing to effective team collaboration.
Work at InterContinental Hotels Group
Jonathan Cedeno has been employed at InterContinental Hotels Group (IHG®) since 2017. He holds the position of Loyalty Program Manager, where he has worked for seven years in Port Saint Lucie, Florida. In addition to this role, he has also served as a Loyalty Champion since 2019 in Miami, Florida. His responsibilities include managing customer loyalty initiatives and enhancing guest experiences through effective communication and service strategies.
Experience at Hotel Equities
Jonathan Cedeno has been working at Hotel Equities since 2017 as a Front Office staff member. His role involves direct interaction with guests, ensuring a high level of customer service and satisfaction. His experience in the hospitality industry allows him to effectively manage front office operations and contribute to a positive guest experience.
Previous Role at Club Med
Before joining IHG®, Jonathan Cedeno worked as a Sales Manager at Club Med from 2015 to 2017 in Port Saint Lucie. In this position, he was responsible for driving sales and promoting the resort's offerings, which provided him with valuable experience in customer engagement and sales strategies.
Education and Expertise
Jonathan Cedeno studied at Indian River State College, where he earned an Associate's degree in Fire Science/Fire-fighting from 2016 to 2018. This educational background contributes to his analytical skills and problem-solving abilities, which are beneficial in the hospitality industry.
Language Proficiency
Jonathan Cedeno is fluent in both English and Spanish. This bilingual ability enhances his communication with a diverse clientele, allowing him to cater to the needs of a broader range of guests and improve overall customer service.