Katy Sullivan
About Katy Sullivan
Katy Sullivan serves as the General Manager of Holiday Inn Express and Suites Middletown Goshen, bringing over 20 years of experience in hospitality management and team leadership. She has a diverse background that includes roles at The Coca-Cola Company and various positions in hotel management, complemented by her education in Fine Arts and Psychology.
Work at Hotel Equities
Katy Sullivan serves as the General Manager at Holiday Inn Express and Suites Middletown Goshen, a position she has held since 2022. In this role, she oversees hotel operations, ensuring high standards of service and guest satisfaction. Her responsibilities include managing staff, budgeting, and implementing operational strategies to enhance the guest experience. Sullivan's leadership skills are evident as she manages a team of 20-75 employees, fostering a collaborative work environment.
Education and Expertise
Katy Sullivan earned a Bachelor of Fine Arts (BFA) degree from the Maryland Institute College of Art, where she studied Fine Arts and Psychology from 1991 to 1995. Her educational background contributes to her understanding of customer service and team dynamics. Additionally, she is certified by Hilton University in all management systems, demonstrating her expertise in hospitality management and operational efficiency.
Background in Hospitality Management
Sullivan has extensive experience in the hospitality industry, having worked as the Director of Sales Marketing at Holiday Inn Express from 2018 to 2022. She has also participated in Signature Worldwide training programs for over 20 years, focusing on customer experience and complaint handling. This background equips her with the skills necessary to lead teams effectively and manage hotel operations successfully.
Previous Work Experience
Before her current role, Katy Sullivan worked at The Coca-Cola Company as an Account Manager from 2016 to 2018 and briefly as an Account Manager Relief in 2015. She also held the position of Field Supervisor at Reliable Cleaning Services for seven months in 2014-2015. These roles provided her with valuable experience in account management and team supervision, further enhancing her leadership capabilities.
Professional Development and Skills
Katy Sullivan has completed various seminars focused on leadership, conflict resolution, and emotional intelligence. These include courses on disarming conflict and handling workplace bullies. Her commitment to professional development reflects her dedication to improving her management skills and creating a positive work environment.