Michael Jefferson, Chs
About Michael Jefferson, Chs
Michael Jefferson serves as the General Manager at Hotel Equities, overseeing operations at the Fairfield Inn and Suites Dayton N since 2021. He has a background in hospitality management and has held various positions in the industry, contributing to improved operational efficiency and guest satisfaction.
Work at Hotel Equities
Michael Jefferson has served as the General Manager at Hotel Equities since 2021. He oversees operations at the Fairfield Inn and Suites Dayton N, where he has been instrumental in improving operational efficiency. Under his management, the hotel has implemented customer service training programs aimed at enhancing guest experiences. Jefferson has played a key role in increasing guest satisfaction scores, demonstrating his commitment to quality service and operational excellence.
Education and Expertise
Michael Jefferson holds an Associate of Science degree in Hospitality Administration/Management from Daytona State College, where he studied from 2016 to 2018. He also achieved a Certificate in Hospitality and Tourism Management from Florida Atlantic University in 2020, as well as a Certificate in Post Crisis Hospitality Management from Florida State University in the same year. Additionally, he has earned the Certified Hospitality Supervisor (CHS) designation from the American Hotel & Lodging Educational Institute, reflecting his expertise in the hospitality field.
Background
Michael Jefferson's career in hospitality began with various roles that provided him with a broad range of experience. He worked as a Guest Services Manager at Holiday Inn in Columbia, South Carolina, from 2002 to 2003. He later served as Front Office Manager and Group Sales at Holiday Inn Express in Palm Coast, Florida, from 2016 to 2018. His experience also includes positions at The Shores Resort & Spa and Suburban Extended Stay Hotel, where he developed skills in guest service and operational management.
Previous Work Experience
Before his tenure in hospitality, Michael Jefferson worked in diverse roles that contributed to his management skills. He was a Supervisor at Exxon for 11 years in Columbia, South Carolina, and worked as a Non-Book Specialist at Books A Million in Melbourne, Florida, from 2013 to 2016. These positions provided him with valuable experience in customer service and team leadership, which he has applied in his hospitality career.