Alexandrea Pressgrove
About Alexandrea Pressgrove
Alexandrea Pressgrove is a Customer Service Agent with extensive experience in the hospitality industry, currently working at HotelTonight since 2013. She previously held positions at Zermatt Resort and Metwest Terra Hospitality, and has pursued studies in Criminology and the Arts at Utah Valley University and Brigham Young University.
Work at HotelTonight
Alexandrea Pressgrove has been employed at HotelTonight as a Customer Service Agent since 2013. She operates in the San Francisco Bay Area, where she has accumulated over 11 years of experience in customer service within the hospitality industry. Her role involves assisting customers with inquiries and ensuring a positive experience with the HotelTonight platform.
Previous Experience in Guest Services
Prior to her current position, Alexandrea Pressgrove worked as a Guest Services Agent at Zermatt Resort from 2008 to 2011 for three years. She then transitioned to Metwest Terra Hospitality, where she continued in a similar role from 2011 to 2013 for two years. These positions provided her with foundational skills in customer service and guest relations.
Education and Expertise
Alexandrea Pressgrove pursued her education at Utah Valley University from 2003 to 2011, focusing on Criminology and the Arts. She also studied at Brigham Young University, where she achieved a diploma and pursued a degree in Criminology from 2004 to 2007. This educational background contributes to her analytical skills and understanding of human behavior, which are valuable in her customer service roles.