Christina Drew
About Christina Drew
Christina Drew serves as a Team Coordinator at HotelTonight and Airbnb, where she has worked since 2018 and 2019, respectively. With a background in customer service and a degree in Legal Assistant/Paralegal, she leads a team focused on training and project management.
Work at HotelTonight
Christina Drew has served as a Team Coordinator at HotelTonight since 2018. In this role, she leads a team of agents, focusing on training and implementing new policies and procedures. Her responsibilities include managing various projects that enhance team performance and operational efficiency. Christina's leadership is centered on fostering a collaborative environment where team members can thrive.
Current Role at Airbnb
In addition to her position at HotelTonight, Christina Drew has been a Team Coordinator at Airbnb since 2019. Her role involves similar responsibilities, including leading a team and managing projects. She emphasizes training and development, ensuring that team members are equipped with the necessary skills to meet their goals. Christina's dual roles highlight her commitment to excellence in customer service and team management.
Previous Experience at T-Mobile
Before her current roles, Christina Drew worked as a Customer Service Representative at T-Mobile from 2013 to 2015 in Salem, Oregon. During her tenure, she developed skills in customer interaction and support, which laid the foundation for her future positions in team coordination. Her experience at T-Mobile contributed to her understanding of customer needs and service excellence.
Education and Expertise
Christina Drew studied at Utah Valley University, where she earned a degree in Legal Assistant/Paralegal from 2010 to 2012. This educational background provided her with a strong foundation in legal principles and administrative skills. Her expertise in training and policy implementation is complemented by her formal education, enabling her to effectively manage teams and projects.
Background in Customer Service
Christina Drew's career in customer service began at Digis (Rise Broadband UT/NV), where she worked as a Customer Service Representative from 2010 to 2012 in American Fork, Utah. This early experience in customer support helped her develop essential skills in communication and problem-solving, which she has applied throughout her career in various roles.