Ian Kemp, Chba
About Ian Kemp, Chba
Ian Kemp is a seasoned professional in the hospitality industry, currently serving in Field Operations at HotelTonight since 2022. He has held various roles, including Director of Client Success at Sceptre Hospitality Resources and Associate Market Manager at Expedia, and has extensive experience in guest relations and front office operations.
Work at HotelTonight
Ian Kemp has been working at HotelTonight since 2022, focusing on Field Operations. His role involves overseeing operational aspects to enhance the customer experience and streamline processes within the organization. Based in Houston, Texas, he contributes to the company's mission of providing last-minute hotel booking solutions.
Previous Experience at SHR
Before joining HotelTonight, Ian Kemp served as the Director of Client Success at SHR, Sceptre Hospitality Resources, LLC from 2016 to 2022. In this role, he was responsible for ensuring client satisfaction and success, managing relationships with hotel partners, and implementing strategies to improve service delivery. His tenure in Houston, Texas, spanned six years.
Career at Expedia, Inc.
Ian Kemp worked at Expedia, Inc. as an Associate Market Manager for Texas Beaches from 2013 to 2016. His responsibilities included managing market performance and collaborating with hotel partners to optimize revenue. This role provided him with valuable experience in account and revenue management within the online travel agency sector.
Training and Development Experience
Ian Kemp has provided training to front office teams across various locations, including Montreal, Amelia Island, Florida, and Hilton Head, South Carolina. His training initiatives focused on enhancing operational efficiency and improving guest relations, reflecting his commitment to staff development and service excellence.
Educational Background in Hospitality Management
Ian Kemp earned a Bachelor of Science (BS) in Hospitality Administration/Management from the University of New Hampshire's Peter T. Paul College of Business and Economics. He studied from 2005 to 2009, gaining foundational knowledge and skills that have supported his career in the hospitality industry.