Phoebe Risher
About Phoebe Risher
Phoebe Risher serves as the Team Lead for Customer Experience at Hoteltonight, where she has worked since 2016. She also holds a similar position at Airbnb for Hoteltonight since 2019, and previously worked as a Food and Beverage Manager at The Las Olas Company.
Work at HotelTonight
Phoebe Risher has served as the Team Lead for Customer Experience at HotelTonight since 2016. In this role, she has been responsible for overseeing customer service operations and ensuring a high level of satisfaction among users. Her tenure at HotelTonight has spanned eight years, during which she has contributed to the development and implementation of customer experience strategies in San Francisco, California.
Current Role at Airbnb
In addition to her role at HotelTonight, Phoebe Risher has been the Customer Experience Team Lead for HotelTonight under Airbnb since 2019. This position involves managing customer interactions and enhancing service delivery within the platform. Her experience in this dual capacity has allowed her to leverage insights from both companies to improve customer engagement and support.
Previous Experience at Riverside Hotel
Before joining HotelTonight, Phoebe Risher worked as the Food and Beverage Manager at The Las Olas Company, operating the Riverside Hotel from 2014 to 2016. In this role, she managed food and beverage operations, focusing on service quality and operational efficiency in Fort Lauderdale, Florida. Her experience in hospitality management laid the groundwork for her later roles in customer experience.
Education and Expertise
Phoebe Risher studied at Johnson & Wales University, where she earned a Bachelor of Science degree in Nutrition from 2010 to 2013. This educational background provided her with a solid foundation in health and wellness, which she has applied throughout her career in the hospitality and customer service sectors.