Wendy Richards
About Wendy Richards
Wendy Richards is a Customer Experience Team Lead at HotelTonight and Airbnb, with a background in customer service and sales management. She holds a Bachelor of Business Administration in Marketing from Oregon State University.
Current Role at HotelTonight
Wendy Richards serves as the Customer Experience Team Lead at HotelTonight, a position she has held since 2018. In this role, she oversees the customer experience team, ensuring high standards of service and support for users. Wendy operates remotely from Portland, OR, and has contributed to the development of customer service strategies that enhance user satisfaction.
Previous Experience at HotelTonight
Prior to her current role, Wendy worked as a Customer Experience Agent at HotelTonight from 2017 to 2018. During her year in this position, she provided remote customer support, addressing inquiries and resolving issues for customers. This experience laid the foundation for her advancement to team lead.
Background in Customer Service
Wendy has extensive experience in customer service, having worked as a Customer Service Agent at VoiceCurve from 2009 to 2012. This role involved remote support in Tualatin, OR, where she developed skills in customer interaction and problem-solving. Her background in customer service has been instrumental in her career progression.
Sales and Account Management Experience
Wendy also has experience in sales and account management, having worked at Enrich Media from 2003 to 2004. In this role, she managed client accounts and contributed to sales efforts in Portland, Oregon. This experience provided her with insights into client relations and business operations.
Education and Expertise
Wendy Richards studied at Oregon State University, where she earned a Bachelor of Business Administration with a focus on Marketing. This educational background has equipped her with knowledge in business principles and marketing strategies, which she applies in her current roles.