Hen Sultan
About Hen Sultan
Hen Sultan serves as the Director of Customer Success at Hour One, bringing extensive experience in customer success and project management from previous roles at Optimove and ניצוצות.
Current Role at Hour One
Hen Sultan serves as the Director of Customer Success at Hour One, a position held since 2022. In this role, Hen is responsible for overseeing customer relationships and ensuring satisfaction with the company's services. The focus on customer success aligns with Hen's extensive background in managing client interactions and enhancing user experience.
Previous Experience at Optimove
Hen Sultan has a significant history with Optimove, where they held multiple roles. From 2018 to 2019, Hen worked as a Customer Success Manager, followed by a position as Customer Success Team Lead EMEA from 2019 to 2021. Additionally, Hen briefly served as a Product Manager in 2021. These roles contributed to Hen's development of strong project management skills and customer engagement strategies.
Experience at ניצוצות
Before joining Optimove, Hen worked at ניצוצות as a Program Manager from 2015 to 2017. This role involved managing various programs within the organization, contributing to Hen's expertise in project management and team coordination.
Educational Background
Hen Sultan earned a Bachelor's degree in Political Science, Government, and Education from Ben-Gurion University of the Negev, studying from 2012 to 2015. This educational background supports Hen's capability to train and mentor team members effectively, enhancing the overall performance of the customer success team.
Tour Guide Experience
Hen Sultan also has experience as a Tour Guide with Egged Tours - Regular Day Tours from 2011 to 2016. This role involved public speaking and engaging with diverse groups, skills that are beneficial in customer success and team leadership.