Sean Ziv
About Sean Ziv
Sean Ziv is a Customer Success Manager with a background in business development and IT support. He has worked at various companies, including Hour One, Connecteam, and Campbell Soup Company, and holds a Bachelor's Degree in Information Sciences and Technology from Penn State University.
Current Role at Hour One
Sean Ziv currently serves as a Customer Success Manager at Hour One, a position he has held since 2022. In this role, he manages a diverse portfolio of Product-Led Growth (PLG) and Enterprise clients, demonstrating his ability to cater to various client needs. He has pioneered upselling initiatives and processes, contributing to the company's revenue growth. Additionally, he has led the development and enhancement of internal processes, focusing on improving operational efficiency.
Previous Experience in Customer Success
Before joining Hour One, Sean Ziv worked at Connecteam as a Customer Success Manager from 2021 to 2022. His experience in this role involved managing client relationships and ensuring customer satisfaction. Prior to Connecteam, he was employed at Signals Analytics as a Business Development Analyst from 2016 to 2017, where he contributed to business growth strategies. His background in customer success roles highlights his expertise in client management and relationship building.
Professional Background in IT and Analytics
Sean Ziv has a solid foundation in IT and analytics, having worked at Campbell Soup Company in various capacities. He served as a Sr. Analyst in Procurement Business Operations from 2019 to 2021 and as a Desktop Support Specialist from 2017 to 2019. His experience in these roles provided him with a strong understanding of operational processes and technical support, which he applies in his current customer success role.
Education and Expertise
Sean Ziv earned a Bachelor’s Degree in Information Sciences and Technology (IST) from Penn State University, studying from 2012 to 2016. His educational background equips him with the knowledge and skills necessary for his roles in customer success and business development. His academic training complements his professional experience, allowing him to effectively manage client relationships and optimize internal processes.