Martha García
About Martha García
Martha García is a Customer Success Manager with extensive experience in human talent management and organizational development. She has held various leadership roles in companies such as Interlaken Business Solutions and Top Factory Contact Center & BPO over her 16-year career.
Current Role at HoyTrabajas
Martha García currently serves as a Customer Success Manager at HoyTrabajas, a company associated with YCombinator W22. She has held this position since 2022 and is based in Colombia. In her role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients.
Previous Experience at Interlaken Business Solutions
Martha García worked at Interlaken Business Solutions from 2019 to 2022. Initially, she served as Directora de Proyectos de Desarrollo Organizacional for 10 months in 2019. Following this role, she transitioned to the position of KAM Talent Development, where she worked for three years in Bogotá D.C., Colombia.
Career at Top Factory Contact Center & BPO
Martha García has extensive experience at Top Factory Contact Center & BPO. She worked there from 2005 to 2018 in various roles, including Coordinadora Administrativa y Financiera for four years, Subgerente Administrativo y de Talento Humano for five years, and Directora de Proyectos de Líneas de Servicio y Gestión Comercial for two years. Additionally, she served as Subgerente Comercial for eight months.
Education and Specializations
Martha García studied at Universidad de La Sabana, where she earned a degree in Administrador de Empresas from 2000 to 2007. She also completed a specialization in Gerencia Comercial with an emphasis on sales from 2012 to 2014. Her education has provided her with a strong foundation in business management and commercial strategies.
Professional Certifications and Skills
Martha García is certified as a Leader Coach, which enhances her capabilities in team guidance and development. She is also certified in the POINTS OF YOU® methodology, focusing on personal and professional development. Her skills include strategic analysis, recruitment, payroll administration, and organizational development, with a strong emphasis on implementing Integrated Management Systems under various standards.