Ahmed Abdelkarim
About Ahmed Abdelkarim
Ahmed Abdelkarim is a customer service professional with extensive experience in the banking and technology sectors. He has worked at HSBC Commercial Banking since 2018 and has held various roles in customer service and account advisory positions over the past decade.
Work at HSBC
Ahmed Abdelkarim has been employed at HSBC Commercial Banking since 2018, serving in the Customer Service department. His role involves assisting clients with their banking needs and ensuring a high level of customer satisfaction. He has worked in this position for six years at the Smart Village location.
Previous Experience at Raya Contact Center
Prior to his current role at HSBC, Ahmed worked at Raya Contact Center as an Account Advisor from 2011 to 2018. During his seven years there, he was responsible for managing client accounts and providing support to customers, which helped him develop strong communication and problem-solving skills.
Current Role at Misr Technology Services
Since 2020, Ahmed has also been working as a Customs Specialist at Misr Technology Services in Cairo, Egypt. In this position, he handles customs-related tasks and ensures compliance with regulations. He has been in this role for four years, contributing to the efficiency of customs operations.
Education and Expertise
Ahmed studied at Helwan University in Cairo, where he pursued a Bachelor of Commerce (BCom) degree with a focus on Accounting in the English section. He completed his studies from 2003 to 2008, acquiring foundational knowledge in accounting principles and practices.
Experience at ETISAL International Group
Ahmed's career also includes a position at ETISAL International Group, where he worked as an Account Advisor for one year from 2010 to 2011. This role contributed to his experience in customer service and account management.