Aimee Macken
About Aimee Macken
Aimee Macken is a Quality Support Team Leader at HSBC, where she has worked since 2021. She has over a decade of experience in various roles at HSBC, including Team Leader, Fraud Detection Officer, and Quality Assurance Officer.
Work at HSBC
Aimee Macken has held multiple positions at HSBC, contributing to various aspects of the organization. She began her career at HSBC as a Premier Associate from 2011 to 2012. Following this role, she served as a Fraud Detection Officer from 2012 to 2014. Aimee continued to advance her career within the company, taking on the role of International Banking Officer from 2014 to 2016, and then as an International Case Manager for a year until 2017. She transitioned to the position of Quality Assurance Officer from 2017 to 2019. Aimee has been working as a Quality Support Team Leader since 2021, after serving as Team Leader for two years from 2019 to 2021.
Education and Expertise
Aimee Macken studied at the University of Wales Trinity Saint David, where she earned a Bachelor of Education in Primary Teaching from 2004 to 2007. This educational background has equipped her with foundational skills in teaching and learning processes, which she has applied throughout her career in various roles at HSBC. Her expertise spans areas such as fraud detection, quality assurance, and international banking.
Background
Aimee Macken has built a career in the banking sector, primarily with HSBC in the United Kingdom. Her professional journey began in 2011, and over the years, she has gained extensive experience in customer service and quality support. Aimee's roles have included responsibilities in fraud detection, international banking, and team leadership, reflecting her adaptability and commitment to the financial services industry.
Achievements
During her tenure at HSBC, Aimee Macken has progressed through various roles, demonstrating her capability and dedication. Her experience as a Quality Support Team Leader highlights her leadership skills and her ability to manage quality assurance processes effectively. Aimee's work in fraud detection and international banking has contributed to the overall security and efficiency of banking operations at HSBC.