Alban Pojani
About Alban Pojani
Alban Pojani is the AMORA Assistant Manager of Operation, Risk & Administration at HSBC, where he has worked since 2019. He has a background in customer service and project management, with previous roles at HSBC and experience in market research and building maintenance.
Work at HSBC
Alban Pojani has held multiple positions at HSBC, contributing to various operational and administrative functions. He began his career at HSBC as a Personal Banker from 2012 to 2014, where he focused on customer service and client satisfaction in the Toronto, Canada Area. After this role, he transitioned to an Operation, Risk and Administration Specialist from 2014 to 2019, enhancing operational efficiency and organizational capability. Since 2019, he has served as the AMORA Assistant Manager Operation, Risk & Administration, further developing his expertise in risk management and administration within the financial services sector.
Education and Expertise
Alban Pojani studied at Seneca College, where he pursued a degree in Business Administration and Management from 2005 to 2008. This educational background provided him with foundational knowledge in business principles and practices. His expertise includes customer service, operational efficiency, and program and project management, particularly within the financial services industry. His academic and professional experiences have equipped him with skills that contribute to client retention and satisfaction.
Background
Before joining HSBC, Alban Pojani gained experience as a Market Researcher at Millenium Research Group in 2007 for three months. He also worked at Hollyburn Properties Limited as a Building Maintenance staff member from 2011 to 2012. These roles provided him with diverse experiences that contributed to his skill set in operations and customer service, preparing him for his subsequent positions in the financial sector.
Achievements
Throughout his career, Alban Pojani has demonstrated proficiency in customer service, which has significantly contributed to client satisfaction and retention at HSBC. His role in enhancing organizational capability has led to improved operational efficiency within the bank. His strong background in program and project management has further established his reputation in the financial services industry.