Amy C.
About Amy C.
Amy C. serves as a Client Liaison Officer at HSBC, where she has worked since 2021. She plays a key role in the National Client Management Team, focusing on triaging customer calls and supporting the multi-channel customer journey.
Work at HSBC
Amy C. has been serving as a Client Liaison Officer at HSBC since 2021. In this role, she is part of the National Client Management Team, where she is responsible for triaging calls to determine the most suitable channel for customers. Her work involves collaborating with the Wealth and Personal Banking team to enhance the multi-channel customer journey for non-managed and broker customers. Additionally, she assists with home loan inquiries and verifies customers before transferring them to the appropriate staff.
Education and Expertise
Amy C. completed her Higher School Certificate at Hurlstone Agricultural High School from 2012 to 2016. She later pursued higher education at the University of New South Wales (UNSW), where she achieved a Bachelor of Commerce and a Bachelor of Arts from 2018 to 2023. Her academic background provides her with a solid foundation in commerce and arts, contributing to her expertise in client management and customer service.
Background
Amy C. has a background in customer service and client management, which is evident from her current role at HSBC. She has developed skills in managing customer inquiries and ensuring effective communication between clients and the bank's staff. Her responsibilities include managing the National Client Management Team's email inbox, demonstrating her ability to multitask and prioritize customer needs.
Achievements
In her role as Client Liaison Officer, Amy C. has upskilled in applying rate reviews to customer profiles and managing home loan maintenance. Her contributions to the National Client Management Team have helped streamline processes and improve customer interactions. Through her collaboration with various teams, she has played a role in enhancing the overall customer experience at HSBC.