Andrew Dudley
About Andrew Dudley
Andrew Dudley is a Client Service Representative at HSBC with extensive experience in client relations and risk management. He has held various roles at IBM and Lead Forensics, developing strong skills in negotiation and customer care over his career.
Current Role at HSBC
Andrew Dudley has been employed at HSBC as a Client Service Representative since 2019. In this role, he is responsible for managing client interactions and ensuring high levels of customer satisfaction. His position requires strong interpersonal skills and a focus on understanding client needs, which he has developed throughout his career in various customer-facing roles.
Previous Experience at IBM
Andrew Dudley worked at IBM for a total of 12 years in various capacities. He served as a Client Representative from 1996 to 2005, followed by a role as a Customer Relationship Representative from 2006 to 2015. He then transitioned to the position of Request For Service (RFS) Specialist, where he worked from 2015 to 2018. His extensive tenure at IBM allowed him to gain significant experience in client relations and service management.
Experience at Lead Forensics
In 2018, Andrew Dudley briefly worked at Lead Forensics as a Client Success Manager for a duration of two months. During this time, he focused on enhancing client satisfaction and addressing customer challenges. His role involved understanding client risks and exposures, which contributed to his skills in creating proactive solutions.
Skills in Client Management
Andrew Dudley possesses strong skills in understanding client risks and exposures. He is adept at creating proactive solutions to mitigate customer challenges. His extensive experience in negotiating and sales has been developed through various roles, enabling him to effectively manage client relationships and drive commercial success.
Background in Customer-Facing Roles
Andrew Dudley has a background in frontline, people-facing roles where excellence in interpersonal skills and customer care is crucial. His career has been characterized by a commitment to understanding and addressing client needs, which has been essential for his success in the customer service industry.