Andy Harlow
About Andy Harlow
Andy Harlow is a Site Reliability Engineer with extensive experience in IT roles across various financial institutions. He has worked in multiple countries and holds certifications in AWS, demonstrating his expertise in cloud computing and infrastructure management.
Current Role as Site Reliability Engineer
Andy Harlow currently serves as a Site Reliability Engineer at HSBC, a position he has held since 2018. In this role, he focuses on ensuring the reliability and performance of systems critical to the bank's operations. His responsibilities include monitoring system performance, troubleshooting issues, and implementing solutions to enhance system reliability. His experience in this role contributes to HSBC's commitment to providing stable and efficient services.
Previous Experience at HSBC
Prior to his current role, Andy Harlow worked at HSBC as a Premium Support Analyst from 2015 to 2016. During this year, he provided high-level support for critical systems, ensuring that client needs were met promptly and effectively. His experience at HSBC has equipped him with a deep understanding of the bank's operational environment and client requirements.
Career Background in IT Support
Andy Harlow has a diverse background in IT support, having worked in various roles across different organizations. He began his career at CIBC World Markets as a Technical Support Analyst from 1998 to 2000 and later served as a Team Leader from 2000 to 2003. He also held positions at Nomura, Thomson Reuters, and Western Union Business Solutions, where he developed expertise in desktop engineering and technical support.
Education and Certifications
Andy Harlow is certified as an AWS Architect, AWS DevOps, and AWS SysOps. These certifications demonstrate his expertise in cloud computing and infrastructure management, highlighting his commitment to staying current with industry standards and practices. His educational background supports his technical skills and enhances his ability to manage complex IT environments.
Achievements in IT and Client Management
Throughout his career, Andy Harlow has worked with high-profile clients, including LloydsTSB and Hambros. This experience indicates his capability in managing complex IT environments and addressing the needs of significant stakeholders. His strong business acumen facilitates effective communication and collaboration across various organizational levels, contributing to successful project outcomes.