Anggun Benny Putra
About Anggun Benny Putra
Anggun Benny Putra serves as the Assistant Manager Performance Management Analyst at HSBC in Jakarta, Indonesia, where he has worked since 2021. He specializes in data analysis and reporting processes, contributing to efficiency improvements across various teams.
Work at HSBC
Anggun Benny Putra has been employed at HSBC since 2014, progressing through various roles in Performance Management Analysis. He currently serves as the Assistant Manager Performance Management Analyst, a position he has held since 2021 in Jakarta, Indonesia. In this role, he focuses on analyzing and streamlining data production and reporting processes to optimize efficiency across teams, including the Contact Center, Product, and Backend teams. Prior to his current role, he worked as an Officer Performance Management Analyst from 2017 to 2021, where he managed the Contact Center EUC and addressed system-related issues. His career at HSBC also includes roles as SPV Performance Management Analyst and Staff Performance Management Analyst.
Education and Expertise
Anggun Benny Putra earned a Bachelor of Applied Science (B.A.Sc.) in Computer/Information Technology Administration and Management from Universitas Swiss German Serpong, completing his studies from 2002 to 2006. His educational background provides a strong foundation for his analytical skills and expertise in performance management within the banking sector. He specializes in creating ad-hoc data and reporting requests for various departments, ensuring compliance with service level agreements.
Background
Anggun Benny Putra has a significant tenure in the banking industry, particularly at HSBC, where he has developed a comprehensive skill set in performance management analysis. His career began in 2014, and he has held multiple positions that have contributed to his professional growth. His experience includes managing complex systems and processes, with a focus on enhancing operational efficiency and data management.
Achievements
Throughout his career at HSBC, Anggun Benny Putra has played a pivotal role in several migration projects, including the migration of Database into Google Cloud and the Credit Card System into the Card OnShoring System. He has served as a Subject Matter Expert for the Contact Center, contributing to the successful execution of these projects by analyzing existing processes and detailing business requirements. His work has been instrumental in improving data management and operational workflows within the organization.