Anghelina Florina
About Anghelina Florina
Anghelina Florina is a Customer Service Officer at HSBC in London, with a career in customer service and hospitality spanning over a decade. She has previously held positions at various hotels and companies, including Hotel De France, Ayush Wellness Spa, and Thomas Cook.
Current Role at HSBC
Anghelina Florina has been employed as a Customer Service Officer at HSBC since 2017. In this role, she is responsible for assisting customers with their banking needs and ensuring a high level of service. Her experience in customer service contributes to her effectiveness in addressing client inquiries and resolving issues.
Previous Experience in Customer Service
Before joining HSBC, Anghelina worked in various customer service roles. She served as a Receptionist at Hotel De France and Ayush Wellness Spa from 2014 to 2016 in St Helier, Jersey. Additionally, she worked at Morvan Hotels in Jersey as a Receptionist from 2013 to 2014. Her background in hospitality has equipped her with strong interpersonal skills.
Experience as a Cashier at HSBC
Prior to her current position, Anghelina worked at HSBC as a Cashier from 2016 to 2017. In this role, she handled transactions and provided customer support, gaining valuable experience in the banking sector. This position laid the foundation for her subsequent role as a Customer Service Officer.
Educational Background
Anghelina studied at Universitatea Din Petroșani from 2004 to 2008, where she completed a four-year program. She furthered her education at Universitatea Creștină „Dimitrie Cantemir” Din București from 2008 to 2010, completing an additional two years of study. Her academic background supports her professional development in customer service.
Experience in Sales and Foreign Exchange
In 2016, Anghelina worked as a Sales Consultant for Thomas Cook, focusing on travel and foreign exchange for eight months. This role involved assisting customers with travel arrangements and currency exchange, enhancing her skills in sales and customer interaction.