Anirban Saha
About Anirban Saha
Anirban Saha is a Manager specializing in IT Optimisation, Transformation, and Service Improvement at HSBC, where he has worked since 2019. He has a diverse background in various roles at companies such as GENPACT, Dell, and Wipro, contributing to significant operational improvements and automation initiatives.
Current Role at HSBC
Anirban Saha serves as the Manager of IT Optimisation, Transformation & Service Improvement at HSBC. He has been in this position since 2019, contributing to the enhancement of IT services within the organization. His responsibilities include optimizing event management operations and architecture across four global service platforms, which encompass Network Ops, iSeries, Mainframe, and Utility Servers. He has played a significant role in transforming the India CCO into a Strategic Global Command Centre for HSBC, focusing on improving service quality and reliability.
Previous Experience at GENPACT
Before joining HSBC, Anirban Saha worked at GENPACT for a total of five years. He initially served as a Process Trainer for one year from 2014 to 2015, where he was involved in training and developing staff. He then advanced to the role of Team Manager, which he held from 2015 to 2019. In this capacity, he managed teams and processes, contributing to operational efficiency and team performance.
Career Background at Dell
Anirban Saha's career includes significant experience at Dell, where he held multiple roles from 2012 to 2014. He began as a Global Order Management Associate for eight months, followed by a position as a Client Technical Support Resolution Expert for nine months. He later advanced to the role of Business Support Senior Associate, which he held for one year. His roles at Dell involved supporting clients and managing order processes, enhancing customer satisfaction.
Education and Qualifications
Anirban Saha has a diverse educational background. He completed his Higher Secondary education at Kalyani Pannalal Institution from 2006 to 2008. He then pursued a Bachelor of Tourism Studies at IGNOU from 2009 to 2012. Additionally, he obtained a Diploma in Business Administration and Management from Annamalai University in 2009. His foundational education includes General Studies at Chandmari Deshapriya Shikshayatan from 2000 to 2006.
Achievements in IT Optimisation
In his current role at HSBC, Anirban Saha has achieved notable improvements in IT operations. He has optimized event management operations and automated manual efforts, which has significantly enhanced service quality and reliability. His initiatives have contributed to streamlining processes and improving the overall efficiency of IT services within the organization.