Arpita Majumder
About Arpita Majumder
Arpita Majumder is a Senior Fraud Officer at HSBC, specializing in monitoring fraud transactions for UK app vetting processes. She has a background in technical support and quality analysis, with previous roles at Convergys, Tech Mahindra, and Celtycs Outsourcing Services.
Current Role at HSBC
Arpita Majumder serves as a Senior Fraud Officer at HSBC, a position she has held since 2019. Based in Hyderabad, Telangana, India, she specializes in monitoring fraud transactions, particularly for UK app vetting processes. In her role, she is responsible for conducting thorough investigations and making informed decisions regarding the acceptance or rejection of applications based on her findings. Her focus on performance improvement and relationship building enhances her effectiveness in this position.
Previous Experience at Convergys
Before joining HSBC, Arpita Majumder worked at Convergys as a Technical Support Executive from 2017 to 2018 for a duration of eight months. In this role, she provided technical assistance and support, contributing to customer satisfaction and operational efficiency. Her experience at Convergys laid the groundwork for her subsequent roles in technical support and fraud prevention.
Experience at Tech Mahindra
Arpita Majumder was employed at Tech Mahindra as a Senior Technical Support Executive from 2018 to 2019 for four months. In this capacity, she continued to develop her technical support skills and contributed to the company's customer service objectives. This role further solidified her expertise in handling customer inquiries and technical issues.
Background in Quality Analysis
In 2016, Arpita Majumder worked as a Quality Analyst at Celtycs Outsourcing Services Pvt Ltd for seven months. This position involved assessing service quality and ensuring compliance with company standards. Her experience in quality analysis provided her with a strong foundation in evaluating processes and outcomes, which is beneficial in her current role in fraud prevention.