Arun Thomas
About Arun Thomas
Arun Thomas is a Lead Service Recovery Engineer at HSBC in Jalisco, Mexico, where he has worked since 2021. He has a background in IT, having held various positions at Tata Consultancy Services from 2010 to 2021.
Work at HSBC
Arun Thomas has been serving as the Lead Service Recovery Engineer at HSBC since 2021. In this role, he is responsible for managing service recovery processes and ensuring operational efficiency. His position is based in Jalisco, Mexico, where he has contributed to the organization's service management initiatives for three years.
Previous Experience at Tata Consultancy Services
Prior to his current role, Arun Thomas worked at Tata Consultancy Services (TCS) in various capacities. He served as an Assistant Consultant for eight months in 2021, where he provided consultancy services in the Guadalajara, Mexico Metropolitan Area. From 2014 to 2020, he held the position of IT Analyst for six years, focusing on IT solutions and support. His career at TCS began as a System Engineer from 2011 to 2014, followed by a role as an Assistant System Engineer from 2010 to 2011.
Education and Expertise
Arun Thomas earned his Bachelor of Technology (B.Tech.) degree in Computer Science from Sree Chitra Tirunal College of Engineering. His studies spanned from 2006 to 2010, providing him with a solid foundation in computer science principles and practices. This educational background supports his technical expertise in service recovery and IT consulting.
Career Progression
Arun Thomas's career progression reflects a steady advancement within the IT sector. He began his journey at Tata Consultancy Services as an Assistant System Engineer and moved through various roles, gaining experience and expertise in IT analysis and consultancy. His transition to the role of Lead Service Recovery Engineer at HSBC marks a significant step in his professional development.