Badrika B.
About Badrika B.
Badrika B. is a Commercial Customer Associate at HSBC Commercial Banking, where she has worked since 2016. With over eight years of experience in customer service, she focuses on delivering exceptional support and helping customers navigate HSBC's services.
Work at HSBC
Badrika B. has been employed at HSBC Commercial Banking as a Commercial Customer Associate since 2016. In this role, Badrika focuses on delivering exceptional service to customers, ensuring their needs are met through various banking channels. Badrika actively assists customers in understanding and utilizing HSBC services, including Internet Banking, Telephone Banking, and Self-service points. This position allows Badrika to leverage a comprehensive knowledge of HSBC's full range of products and services to provide effective customer support.
Previous Experience at Barclays UK
Before joining HSBC, Badrika worked at Barclays UK as a Community Banker in Essential Banking for a period of six months in 2015. This role involved engaging with customers and providing banking solutions tailored to their needs. The experience gained at Barclays contributed to Badrika's customer service skills and understanding of the banking sector.
Customer Service Background at Tesco PLC
Badrika has a solid foundation in customer service from previous employment at Tesco PLC, where they worked as a Customer Assistant in Stock Control from 2007 to 2015. This eight-year tenure involved various responsibilities, including managing stock and assisting customers at the checkout and customer service desk. This experience has equipped Badrika with the skills necessary to handle customer inquiries and maintain service quality.
Education and Expertise
Badrika studied at Leicester College, where they completed a BTEC National Diploma in Building Construction Technology from 2006 to 2008. Additionally, Badrika achieved a Level 3 qualification in 2D Auto CAD from the same institution between 2009 and 2010. This educational background provides a technical foundation that complements Badrika's extensive experience in customer service.
Skills and Competencies
Badrika possesses over eight years of experience in customer service across various roles, demonstrating a proven ability to multi-task and maintain a positive attitude under pressure. Badrika's focus on going above and beyond customer expectations is evident in every interaction. The combination of customer service experience and knowledge of banking products enables Badrika to effectively support customers and collaborate with colleagues.