Baisakhi Mitra
About Baisakhi Mitra
Baisakhi Mitra is a Senior Premier Service Manager at HSBC in London, where she has worked since 2014. She previously served as a Customer Service Officer at IDBI Bank in Calcutta, India, from 2003 to 2006.
Work at HSBC
Baisakhi Mitra has been employed at HSBC since 2014, serving as a Senior Premier Service Manager. In this role, she is responsible for managing client relationships and providing tailored banking solutions to high-net-worth individuals. Her tenure at HSBC has spanned a decade, during which she has developed expertise in customer service and financial management within the banking sector in London, Greater London, United Kingdom.
Previous Experience at IDBI Bank
Before joining HSBC, Baisakhi Mitra worked at IDBI Bank as a Customer Service Officer from 2003 to 2006. During her three years in this position, she focused on delivering quality customer service and addressing client inquiries. This experience laid the foundation for her career in banking and enhanced her skills in client relations and service delivery.
Professional Background
Baisakhi Mitra's professional background includes significant experience in the banking industry, with roles in both HSBC and IDBI Bank. Her career began in India, where she gained valuable insights into customer service operations before transitioning to a senior role in the UK banking sector. This diverse background contributes to her understanding of different banking environments and customer needs.
Expertise in Customer Service
With years of experience in customer service roles, Baisakhi Mitra has developed a strong expertise in managing client relationships and delivering high-quality service. Her current role at HSBC requires a deep understanding of customer needs, financial products, and effective communication strategies. This expertise is critical in providing personalized banking solutions to clients.