Baiyu Yan
About Baiyu Yan
Baiyu Yan is a Senior Customer Relations Manager at HSBC Retail Banking and Wealth Management in Beijing, China, with over 7 years of experience in customer relations management. He transitioned from a Customer Development Officer to his current role within a year and has a background in food science and technology.
Work at HSBC
Baiyu Yan has been employed at HSBC Retail Banking and Wealth Management since 2015. Initially serving as a Customer Development Officer for one year, Baiyu transitioned to the role of Senior Customer Relations Manager in 2016. Over the past eight years in this position, Baiyu has developed expertise in customer relations management, focusing on enhancing client satisfaction and engagement in Beijing City, China.
Education and Expertise
Baiyu Yan holds a Master of Science (MS) degree in Food Science from the University of Nottingham, which was completed in 2012. Prior to this, Baiyu earned a Bachelor of Science (BS) in Food Technology and Processing from Shandong Agricultural University in 2011. This educational background contributes to Baiyu's analytical skills and understanding of customer needs in the banking sector.
Background
Before joining HSBC, Baiyu Yan worked in the food and beverage industry at Howard Johnson in Shanghai for eight months in 2013. This role provided valuable experience in customer service and operations, which laid the foundation for Baiyu's subsequent career in customer relations management at HSBC.
Career Progression
Baiyu Yan's career at HSBC demonstrates a rapid progression within the organization. Starting as a Customer Development Officer, Baiyu advanced to the Senior Customer Relations Manager role within a year. This transition highlights Baiyu's capability in managing customer relationships and contributing to the overall success of the retail banking division.
Experience in Customer Relations Management
With over seven years of experience in customer relations management at HSBC, Baiyu Yan has developed a strong skill set in addressing customer inquiries and resolving issues. This extensive experience has equipped Baiyu with the tools necessary to foster positive client relationships and enhance customer loyalty within the banking sector.