Cedric Nicholas
About Cedric Nicholas
Cedric Nicholas is a Senior Customer Service Executive at HSBC in Bangalore, India, with extensive experience in customer service roles. He previously worked at Ceequence Technologies and Firstsource Solutions Limited, accumulating over a decade of experience in the field.
Work at HSBC
Cedric Nicholas has been employed at HSBC as a Senior Customer Service Executive since 2015. In this role, he is responsible for managing customer inquiries and providing support to enhance customer satisfaction. His tenure at HSBC spans over nine years, during which he has contributed to various customer service initiatives and maintained high service standards.
Previous Experience at Ceequence Technologies
Prior to his current position at HSBC, Cedric Nicholas worked at Ceequence Technologies as a Customer Service Representative from 2007 to 2011. During his four years in this role, he developed skills in customer interaction and problem resolution while serving clients in the Chennai area of India.
Experience at Firstsource Solutions Limited
Cedric Nicholas served as a Senior Customer Service Representative at Firstsource Solutions Limited from 2012 to 2015. Over the course of three years, he focused on delivering effective customer support and managing service-related issues, which further enhanced his expertise in customer service.
Education and Expertise
Cedric Nicholas completed his high school education at St. Bede's A.I.H.S.School, where he studied Accounting and Related Services from 1986 to 1988. This educational background provided him with foundational knowledge that supports his career in customer service and client relations.