Cheryl O'byrne
About Cheryl O'byrne
Cheryl O'byrne is a Digital Fraud & FCR Risk Manager at HSBC, where she has worked since 2019. She has extensive experience in fraud education and risk management, having held various roles within HSBC since 2008.
Current Role as Digital Fraud & FCR Risk Manager
Cheryl O'byrne currently serves as the Digital Fraud & FCR Risk Manager at HSBC, a position she has held since 2019. In this role, she is responsible for managing fraud education and awareness initiatives across all HSBC brands, including commercial banking and private banking. Cheryl collaborates with both UK and global teams to enhance the bank's approach to fraud prevention and risk management. Her expertise in digital fraud and financial crime risk is essential to HSBC's ongoing efforts to safeguard its operations.
Previous Experience at HSBC
Cheryl O'byrne has extensive experience at HSBC, having held multiple positions since 2008. She worked as a Customer Service representative for two years before advancing to roles such as HSBC Team Coach and Senior Premier Associate. From 2012 to 2018, she served as HSBC Premier Team Manager, where she contributed to team leadership and customer engagement. Additionally, she worked as a Digital Coach from 2016 to 2018, focusing on enhancing digital capabilities within the organization, and briefly as Continuous Improvement Manager in 2018.
Education and Skills
Cheryl O'byrne studied at St Margaret’s High School from 2000 to 2006. She possesses skills in HTML and CSS coding, Lean Six Sigma, and Business Transformation, particularly with Google Cloud Technology. Her knowledge extends to NPS, agile methodologies, digital confluence, and internal fraud hub management, equipping her with a diverse skill set relevant to her current and previous roles.
Work History Prior to HSBC
Before joining HSBC, Cheryl O'byrne worked at Kwik Fit Financial Services as a Sales Consultant and Deputy Team Leader for one year. This role provided her with foundational experience in sales and team leadership, contributing to her professional development prior to her extensive career at HSBC.