Christina Jasko Kostbade
About Christina Jasko Kostbade
Christina Jasko Kostbade serves as a Knowledge Management Relationship Manager at HSBC, where she has worked since 2014. Her extensive career includes various roles at HSBC and a background in customer service and management.
Current Role as Knowledge Management Relationship Manager
Christina Jasko Kostbade serves as a Knowledge Management Relationship Manager at HSBC, holding the title of Assistant Vice President (AVP). In this role, she collaborates with content and process owners to ensure that HR content aligns with global governance standards. She manages the internal voice of customer survey process to gather feedback aimed at improving HR services. Additionally, she participates in global HR projects, contributing to enhancements in HR content across various process areas.
Previous Experience at HSBC
Christina has extensive experience at HSBC, where she worked in various roles over a span of nearly two decades. She served as Payroll Manager for one year from 2005 to 2006 in Wood Dale, IL. Following that, she held the position of Senior Unit Manager - Customer Care for nine years from 1995 to 2004 in Chesapeake, VA. Christina also worked as a Mortgage Underwriter for six months in Elmhurst, IL, and as an AVP Solutions Manager for eight years from 2006 to 2014.
Early Career at Household Credit Card Services
Before joining HSBC, Christina worked at Household Credit Card Services as a Senior Customer Service Agent for two years from 1993 to 1995 in Chesapeake, VA. This role provided her with foundational experience in customer service, which she later applied in her various positions at HSBC.
Education and Academic Background
Christina studied Business Administration and Management at the University of Phoenix, where she earned an Associate of Arts (A.A.) degree from 2007 to 2009. Prior to her college education, she attended Romeoville High School from 1982 to 1986, completing her secondary education.
Contributions to HR Content and Compliance
In her current role, Christina works closely with content teams to ensure compliance with Canadian French language laws. She analyzes content usage and self-service behaviors to identify trends and recommend actions to HR departments. Her efforts contribute to the overall improvement of HR services and content management within the organization.