Christopher Graham (He/Him/His)
About Christopher Graham (He/Him/His)
Christopher Graham serves as a FOS Customer Advocate at HSBC, where he has worked since 2021. He previously held the position of Universal Banker at HSBC for five years and has extensive experience in customer service from his time at HCL Technologies.
Current Role as FOS Customer Advocate
Christopher Graham currently serves as a FOS Customer Advocate at HSBC, a position he has held since 2021. In this role, he focuses on addressing customer concerns and enhancing customer satisfaction. His experience in the banking sector equips him with the necessary skills to effectively advocate for clients' needs and ensure their voices are heard within the organization.
Previous Experience at HSBC
Prior to his current role, Christopher worked at HSBC as a Universal Banker from 2016 to 2021. During his five years in this position, he gained extensive experience in customer service and banking operations. His responsibilities included assisting customers with their banking needs, providing financial advice, and facilitating various banking transactions.
Background in Customer Service at HCL Technologies
Before joining HSBC, Christopher was employed at HCL Technologies as a Customer Service Team Lead from 2008 to 2016. He worked in Belfast, Northern Ireland, where he managed a team responsible for delivering customer support. His role involved overseeing service delivery, ensuring quality standards, and training team members to enhance customer interactions.
Education at Glengormley High School
Christopher attended Glengormley High School from 1999 to 2005. His education at this institution provided him with foundational knowledge and skills that contributed to his professional development. The six years spent at the school laid the groundwork for his future endeavors in the banking and customer service sectors.