Christopher Harris
About Christopher Harris
Christopher Harris is a Customer Service Representative at HSBC in Sheffield, United Kingdom, where he has worked since 2008. He holds a BA (Hons) in European Studies with French from the University of Northumbria at Newcastle and has experience in claims and review adjustment from his previous roles at Capita.
Work at HSBC
Christopher Harris has been employed at HSBC as a Customer Service Representative since 2008. With 16 years of experience in this role, he is based in Sheffield, United Kingdom. His responsibilities include managing customer inquiries and ensuring a high level of service delivery. Harris has contributed to improving customer-centric processes by updating the department’s complaints log to identify long-term issues.
Education and Expertise
Christopher Harris holds a BA (Hons) in European Studies with French from the University of Northumbria at Newcastle, where he studied from 1996 to 2000. Additionally, he participated in the Erasmus Programme at the Institut d'Etudes politiques de Bordeaux, focusing on Social Sciences and Politics from 1998 to 1999. His educational background provides him with a solid foundation in both European studies and social sciences.
Background
Before joining HSBC, Christopher Harris worked at Capita in various roles. He served as a Claims Adjuster from 2000 to 2002 and later as a Review Adjuster from 2003 to 2004, both positions based in Sheffield, United Kingdom. His experience in these roles has contributed to his skills in customer service and complaint resolution.
Professional Contributions
In his current role at HSBC, Christopher Harris has undertaken several initiatives to enhance service quality. He has audited the work of unaccredited processors to maintain quality standards and provided necessary feedback. Additionally, he has prepared complex legal documents, including reviews of trust deeds and charity constitutions, ensuring compliance with legal requirements and internal banking standards.
Compliance and Standards Knowledge
Christopher Harris has demonstrated a thorough understanding of the procedures and legal requirements necessary for compliance with internal and external banking standards. He is knowledgeable about regulations such as the Data Protection Act and Sarbanes-Oxley, which are critical for maintaining operational integrity within the banking sector.