Christy Yan
About Christy Yan
Christy Yan serves as the AVP of Global Contact Center Business at HSBC, a position she has held since 2020. She has extensive experience in operations and audit coordination, having previously worked at HSBC and The Walt Disney Company in Guangzhou.
Current Role at HSBC
Christy Yan currently holds the position of AVP Global Contact Center Business at HSBC. She has been in this role since 2020, contributing to the management and optimization of global contact center operations. Her responsibilities include overseeing business performance and ensuring effective communication strategies within the organization.
Previous Experience at HSBC
Christy Yan has a history of working at HSBC, where she served in multiple roles. She was an Assistant Operations Manager from 2008 to 2011, focusing on operational efficiency in the Guangzhou branch. Later, she took on the role of Business Performance Manager from 2019 to 2020, where she was responsible for enhancing business performance metrics.
Experience at Walt Disney Company China
From 2013 to 2019, Christy Yan worked at Walt Disney Company China as an ILS Audit Coordinator. In this position, she was involved in auditing and ensuring compliance with internal logistics standards. Her work contributed to maintaining the quality and efficiency of operations within the company.
Education and Qualifications
Christy Yan studied at South China Agricultural University, where she earned a Bachelor's degree in English from 2004 to 2008. This educational background provided her with strong communication skills and a solid foundation for her career in business operations and management.