Claire Lewis
About Claire Lewis
Claire Lewis is a Program Manager at HSBC with extensive experience in the banking sector, having previously held various managerial roles at Lloyds Banking Group over a span of more than two decades. She specializes in delivering business performance and managing change, with qualifications in Managing Successful Programmes and APMP.
Current Role at HSBC
Claire Lewis has been serving as a Program Manager at HSBC since 2021. In this role, she is responsible for overseeing various projects and initiatives that contribute to the bank's operational efficiency and customer satisfaction. Her experience in managing complex programs allows her to implement effective strategies that align with HSBC's objectives.
Previous Experience at Lloyds Banking Group
Claire Lewis has extensive experience at Lloyds Banking Group, where she held multiple positions over a span of 12 years. She began her career as a Management Trainee from 1988 to 2000, followed by roles such as Senior Branch Manager, Area Development Manager, and Programme Manager. Her tenure included significant contributions to the One Best Way Implementation team and the Multichannel Customer Experience initiative.
Education and Qualifications
Claire Lewis studied at The University of Manchester, where she earned a Bachelor of Science (BSc) in Financial Services from 1994 to 2000. Additionally, she is registered as a Managing Successful Programmes Practitioner and holds an APMP qualification, which underscores her expertise in program management and project delivery.
Skills and Specializations
Claire Lewis possesses strong stakeholder management skills, enabling her to build effective working relationships and set clear goals across various workstreams. She specializes in understanding the impacts of change on customers and colleagues, leveraging her experience in both head office and customer-facing roles. Her ability to create a first-class customer experience is complemented by her skills in organizing support and communications.
Leadership Style
Claire Lewis is recognized for her positive, inclusive, and pragmatic leadership style. She is adept at motivating teams at all levels of the organization, fostering a 'can do' mentality in both linear and matrix management environments. Her unique blend of people and business skills contributes to her effectiveness as a leader in program management.