Claire Mackenzie
About Claire Mackenzie
Claire Mackenzie serves as the Head of Insurance Sustainability at HSBC, where she has worked since 2018. With a background in various roles at HSBC and extensive experience in relationship management within the insurance sector, she leads initiatives focused on sustainable insurance practices.
Current Role in Insurance Sustainability
Claire Mackenzie serves as the Head of Insurance Sustainability at HSBC, a position she has held since 2018. In this role, she leads initiatives aligned with the United Nations Environment Programme Finance Initiative Principles for Sustainable Insurance membership. Her focus is on integrating sustainability into insurance practices, ensuring that HSBC remains at the forefront of responsible and sustainable insurance solutions.
Work at HSBC
Claire Mackenzie has held multiple positions at HSBC over the years, contributing significantly to the organization. She began her career at HSBC as an Offshore IFA from 2004 to 2005, followed by a role as a Customer Relations Manager from 2005 to 2006. She then worked as a Financial Adviser from 2001 to 2004. After a series of roles, including Business Development Manager and Global Programme Manager for Sustainable Insurance, she became Head of Operations for the Global Insurance Product Function from 2016 to 2018.
Education and Expertise
Claire Mackenzie studied at Liverpool John Moores University, where she earned a BSc (Hons) in Mathematics, Statistics, and Computing from 1995 to 1999. Her educational background provides a strong foundation for her extensive experience in relationship management with major global insurance companies. She has developed expertise in customer complaint resolution and enhancing customer satisfaction.
Achievements in Insurance Strategy
During her tenure at HSBC, Claire Mackenzie managed the development and implementation of the Group Insurance Strategic Partnership strategy. This strategy encompassed various sectors, including Retail Banking, Wealth Management, and Commercial bancassurance. Her work has contributed to HSBC's ability to adapt to diverse markets and customer groups across multiple regions, including North America, Latin America, the Middle East, Europe, and Asia.
Professional Experience Overview
Claire Mackenzie has a comprehensive professional background, with over a decade of experience at HSBC. Her roles have included Business Development Manager, Global Programme Manager for Sustainable Insurance, and Head of Operations for the Global Insurance Product Function. This diverse experience has equipped her with a deep understanding of the insurance industry and the ability to drive sustainable practices within it.