Claire Sparke
About Claire Sparke
Claire Sparke is a Mortgage Review Manager at HSBC, where she has worked since 2013. With extensive experience in the mortgage sector, including previous roles at Barclays, she emphasizes customer fairness and compliance with industry standards.
Current Role at HSBC
Claire Sparke has been serving as a Mortgage Review Manager at HSBC since 2013. In this role, she focuses on managing and enhancing relationships with internal stakeholders. She shares best practices, addresses issues and concerns, and identifies learning points to improve overall service delivery. Her position involves continual reassessment of operational risks, ensuring that the mortgage review processes align with changing economic conditions and regulatory requirements.
Previous Experience at Barclays
Claire Sparke has extensive experience from her tenure at Barclays, where she held multiple roles. She worked as a Mortgage Advisor from 2003 to 2008, providing mortgage solutions in the Greater Leeds Area. Following this, she served as a Mortgage Induction Academy Trainer for 11 months, and then as a Mortgage Sales and Quality Specialist for one year. Additionally, she was a Mortgage Quality Assessor from 2010 to 2013, providing feedback to advisors to ensure compliance and customer satisfaction.
Education and Qualifications
Claire Sparke is fully CeMap and RO5 qualified, which indicates her high level of expertise in financial products and regulatory requirements. These qualifications demonstrate her commitment to maintaining a thorough understanding of the mortgage industry and its compliance standards. She focuses on adhering to technical changes and developments within the industry, ensuring that her knowledge remains current.
Customer Service and Compliance Focus
In her roles, Claire applies the FCA’s principle of treating customers fairly. She ensures that mortgage products are aligned with internal standards, policies, and procedures. Claire provides timely feedback to Mortgage & Protection Advisors and their managers, working to prevent any disadvantage to customers. Her strong interpersonal and influencing skills are essential for delivering first-class customer service while maintaining compliance with FCA requirements.
Operational Risk Management
Claire Sparke continually reassesses operational risks associated with her role as Mortgage Review Manager. She considers changing economic or market conditions, legal and regulatory requirements, and the impact of new technology. This proactive approach helps in identifying potential risks and implementing strategies to mitigate them, ensuring that the mortgage review process remains robust and compliant.