Clare Laughlin
About Clare Laughlin
Clare Laughlin serves as the UK Academy Lead for Retail Banking at HSBC, a position she has held since 2016. She has a background in retail banking, having previously worked at M&S Money and HSBC, where she contributed to significant projects and developed strong stakeholder management skills.
Work at HSBC
Clare Laughlin has been serving as the UK Academy Lead for Retail Banking at HSBC since 2016. In this role, she oversees the training and development initiatives for retail banking staff across the UK. Her tenure at HSBC includes a previous position as an Internal Communications Consultant in 2008, where she worked for 11 months in London. Her experience at HSBC has contributed to her expertise in retail banking and stakeholder management.
Previous Experience at M&S Money
Before her current role, Clare Laughlin worked at M&S Money in various capacities. She served as a Retail Development Manager from 2009 to 2012, where she was involved in the implementation of the multi-channel current account proposition launched in M&S Plc in 2012. Additionally, she held the position of Communication & Training Manager for 9 months in 2009. During her time at M&S Money, she played a significant role in the strategy and design of the M&S Bank branch network.
Education and Expertise
Clare Laughlin studied at the University of Ulster, where she earned a BA Hons in Retail Management from 2000 to 2002. This educational background has equipped her with the knowledge and skills necessary for her roles in retail banking and management. Her expertise includes stakeholder management, communication strategies, and retail banking operations.
Background
Clare Laughlin has a diverse background in retail banking and financial services. She began her career with HSBC before moving to M&S Money, where she gained extensive experience in retail development and communications. Her work has involved collaboration within the unique banking joint venture between M&S Plc and HSBC, highlighting her adaptability and strategic insight in the banking sector.